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Business overview |
| New Look is a leading UK value-fashion retailer offering accessible womenswear, footwear and accessories through an integrated network of stores, its website and app, and selected digital partners. The business combines the nationwide reach and brand visibility of its store estate with a growing digital platform and data-led approach to merchandising, pricing and customer engagement.
New Look has repositioned its operating model around disciplined inventory management, improved product margins, tighter markdown control and a lower cost base. Its digital channels account for approximately 40% of revenue, supported by its Club New Look loyalty programme and the New Look Pulse customer-insight and forecasting platform. The business delivered its strongest financial performance in a decade in FY2026 and continued to grow profitability during the first half of FY2027, notwithstanding a challenging UK fashion-retail environment. A comprehensive refinancing has extended the maturity of its principal debt facilities to 2029, providing additional runway to execute its customer-led, digitally enabled strategy. |
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